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AVOIN TYÖPAIKKA HAKU PÄÄTTYY

Fiskars – celebrating centuries of pride, passion and design. Every day. Established in 1649 as an ironworks in a small Finnish village, Fiskars has grown to be a leading consumer goods company with globally recognized brands including Fiskars, Iittala, Gerber, Wedgwood and Waterford. With iconic products, strong brands and global ambitions, Fiskars’ mission is to enrich people’s lives in home, garden and outdoor. Fiskars’ products are available in more than 100 countries and the company employs around 8,700 people in 30 countries. Fiskars is listed on Nasdaq Helsinki.

Customer Service Representative

to join the Customer Service Wholesale team in Helsinki.

For a temporary (job alternation leave substitute) period from July to end of the 2016 year. The applicant must meet the requirements of the alternation leave substitute.

Customer service is operating with wholesale customers both in domestic and export markets. Customer service is responsible for total order management daily process tasks related to order handling, claims handling and delivery creation. We are looking for well-organized team player who has earlier customer service or logistics experience.   

We expect you to have: 

  • Suitable degree, commercial education (Bachelor level)  or similar and relevant experience

  • Fluent Finnish and English, other languages are a plus

  • SAP ECC knowledge (practical ad theoretical) is a must

  • Team player but also capable to working independently

  • Practical  and theoretical knowledge in the areas of Customer Service and Logistics

  • Pressure tolerance, multitasking, proactive solution orientation

  • Good interaction skills, good working discipline with attention to details

    Your tasks comprise:

  • Responding to customer inquiries from different channels

  • Availability management on sales order process

  • Solving customer and product master data related issues

  • Participation in customer planning together with sales

  • Claims handling

  • Order handling

  • Campaign handling

  • Invoicing

  • Reporting

    Further information: Customer Service Supervisor Kati Huuskonen, kati.huuskonen@fiskars.com

     Applying starts on Tuesday 24.5 and ends on Friday 14.6.2016.

 

 
Applying ends: 14.6.2016

Fiskars Business Processes and IT has a key role in supporting the business processes with high quality IT services.
Service Management Office (SMO) is a sub-unit of Global IT Services organization, focusing on operational service management across IT services and service providers in use phase. SMO designs and owns service operations processes and oversees and controls that processes are followed within the Fiskars Group. SMO measures the end-to-end performance of services and processes and seeks continuous improvements.

We' re currently looking for a

Service Integration Manager, Configuration and Change Management

for a permanent position. The position is located in Helsinki.
The purpose of this role is to define, make available and maintain the Service Asset & Configuration Management and Change Management Guiding Principles and Processes. This role ensures that changes are deployed in a controlled way with minimal disruption of IT Services by defining and maintaining the needed Configuration Management Database (CMDB) in addition to effective processes.
This position will interact with Information Technology (IT) staff, business process owners, 3rd party service providers to ensure improvement of Services to business by minimizing business disruptions.

Key tasks:
•Define, own, make available, maintain and communicate the Service Asset & Configuration Management and Change Management Guiding Principles and Processes
•Ensure that these Guiding Principles, Processes and Procedures are implemented in all agreed Services
•Ensure any changes to the CMDB structure are processed through in alignment with Change Management Process
•Undertake periodic audits to ensure  the quality of CMDB content and take corrective actions
•Provide support and guidance to the Service Providers in fulfilling their Service Asset & Configuration Management and Change Management roles and responsibilities
•Ensure appropriated Change Advisory Board meetings including emergency meetings are being held
•Develop, manage, maintain and communicate to stakeholders the Change and Release Schedules
•Monitor and manage Service Providers compliance to the Change Management Guiding Principles and Procedures and inform Service Providers of any Service Provider material non-compliances

To succeed in this position we expect you to have:
•The ideal candidate has a M.Sc./B.Sc. level degree in Computer Science or other applicable field
•Subject matter expertise and a minimum of 5 years relevant IT Service Management experience
•Proven capabilities for ITIL based IT Service Management processes by ITIL certification
•Ability to cooperate with a larger number of stakeholders, negotiate and influence decision making on daily basis
•The candidate has the ability to operate independently and deliver results
•Fluent written and spoken English is a must in order to be able to function in Fiskars international working environment
•Ability to work effectively in a high-pressure environment
•In-depth understanding of Configuration Management and CMDB implementation is seen as a benefit

Service Integration Manager, Configuration and Change Management reports to Director, Service Management Office.
Further information about this position will be given by Juha Mäkinen, juha.makinen@fiskars.com or by phone +358 406527300 (27.5. 13:00-15:00 and 30.5. 10:00-11:00).
Applications: Please apply via link below no later than 3rd of June 2016.

 
Applying ends: 3.6.2016

Fiskars Business Processes and IT has a key role in supporting the business processes with high quality IT services.

Service Management Office (SMO) is a sub-unit of Global IT Services organization, focusing on operational service management across IT services and service providers in use phase. SMO designs and owns service operations processes and oversees and controls that processes are followed within the Fiskars Group. SMO measures the end-to-end performance of services and processes and seeks continuous improvements.

 We are looking for a

 

Service Integration Manager, Identity and Access Management

 

for a permanent position. The position is located in Helsinki.

 The purpose of this role is to ensure that Access Management principles, processes and procedures are defined, implemented and controlled in all agreed Services.
 In addition, this role will have responsibility of the implementation of efficient Service Requests submission, handling and resolution practices including Self-service and Service Automation in all agreed Services.

 This position will interact with Information Technology (IT) staff, business process owners, 3rd party service providers and auditors to ensure information security is in compliance with the company’s security policies.

 Key tasks

•Define and own Access Management Guiding Principles, Processes and Procedures
•Define, own, publish, maintain and communicate the Service Request Management Procedures
•Ensure that these Guiding Principles, Processes and Procedures are implemented in all agreed Services
•Undertake periodic audits to ensure correct user access has been provided to IT systems and according to the Access Management Processes and  Procedures
•Act as escalation point in case of unclear access rights requests
•Communicate and optimize approving practices
•Maintain Catalogue of User Roles, Access Profiles and user rights approving parties
•Develop and maintain authorization process design and related documentation (especially Fiskars ERP)
•Ensure confidentiality of proprietary information; adhere to company security policies.
•Adhere to company software licensing policies and practices
•Provide support and guidance to the Service Providers in fulfilling their service request management roles and responsibilities
•Develop Service Automation capabilities to improve service quality and decrease costs

 

 To succeed in this position we expect you to have:

•The ideal candidate has a M.Sc./B.Sc. level degree in Computer Science or other applicable field
•Subject matter expertise and a minimum of 5 years relevant IT Service Management experience
•Proven capabilities for ITIL based IT Service Management processes by ITIL certificatiob
•Ability to cooperate with a larger number of stakeholders, negotiate and influence decision making on daily basis
•The candidate has the ability to operate independently and deliver results
•Fluent written and spoken English is a must in order to be able to function in Fiskars international working environment
•In-depth understanding of segregation of duties and remediation is seen as a benefit
•In-depth understanding of role-based and task based access security controls is seen as a benefit
•Ability to work effectively in a high-pressure environment

 Service Integration Manager, IAM reports to Director, Service Management Office.

 Further information about this position will be given by Juha Mäkinen, juha.makinen@fiskars.com or by phone +358 406527300 (27.5. 13:00-15:00 and 30.5. 10:00-11:00).

 Applications: Please apply via link below no later than 3rd of June 2016.

 
Applying ends: 3.6.2016

Fiskars – celebrating centuries of pride, passion and design. Every day. Established in 1649 as an ironworks in a small Finnish village, Fiskars has grown to be a leading consumer goods company with globally recognized brands including Fiskars, Iittala, Gerber, Wedgwood and Waterford. With iconic products, strong brands and global ambitions, Fiskars’ mission is to enrich people’s lives in home, garden and outdoor. Fiskars’ products are available in more than 100 countries and the company employs around 8,700 people in 30 countries. Fiskars is listed on Nasdaq Helsinki.

Billnäs Testing Laboratory is looking for

Metrology Engineer / -Specialist

This role is an important part in ensuring the Fiskars Product quality. In the role you are responsible to maintenance and development of metrology as a whole, as well as the measurement specialist in the daily work.       

Major Activities and Responsibilities

•Measurement implementation, analysis and reporting (optical, touch the measurement and 3D scanning).

•Measure equipment and facilities development and maintenance.

•Develop measure plans and protocols.

•Interpret 2D drawings for measurement.  

•Analyze, interpret and present data using appropriate statistical methods to determine meaningful differences between products and to understand the underlying physics of product performance.

 Qualifications

•Relevant degree, technical education (Bachelor level or equivalent)

•3-5 years’ experience in metrology and product validation

•Proven successes in using statistical analysis software

•Ability to use and read measurement tools, equipment and problem solving skills

•Good coordination skills.

•Hands on attitude and good team work skills

•Fluent written and spoken English

 The position is fixed term until end of 2016 and is based in Billnäs.

More information Mika Nummila: mika.nummila@fiskars.com

 
Applying ends: 5.6.2016

We are looking for an experienced logistics professional to join the Taiwan management team, and lead all warehouse operations and demand & forecast planning for Royal Copenhagen and iittala.

Reporting to the Country Manager, this is a fantastic opportunity to be part of a growing business and lead the continual improvement of processes and efficiencies within the logistics scope. You will be responsible for the development and management of a small team so a keen focus on people management is highly required.

Major Job Responsibilities:

  • Manage the entire order cycle to enhance business development and efficiency

  • Liaise and negotiate with regional team to ensure order maximization

  • Keep track of quality, quantity, stock levels, delivery times and transport costs

  • Maintain metrics and analyze data to assess performance and implement improvements

  • Responsible for warehouse operation, shipment flow and inventory process improvement

Required Skills and Experience:

  • Minimum 7 years of warehouse management and inventory control

  • Strong communication and interpersonal skills

  • Highly analytical with advanced Excel skills

  • A proven track record of leading and developing a team

  • Fluent in Mandarin and good English skills

     

We have an ambition to grow, come and grow with us.

 
Applying ends: 10.6.2016

As IT Technician, Asia Pacific you will be based in Fiskars’ regional office in Hong Kong and responsible for the deployment and coordination of infrastructure and business systems.  

This role will require you to use your strong communication and coordination skills to manage vendors and work remotely with global and regional IT.  

 Key Responsibilities:

  • Create, update or maintain IT process manuals and documentation in line with business best practices and global IT requirements

  • Be the central point of contact for the APAC region in coordinating IT support to these sites

  • Manage, develop and extend the IT support service within APAC region in line with overall IT support model for other regions

  • Provide direct technical and systems support where appropriate and coordinate external IT vendors in deploying systems support where appropriate

  • Ensure APAC end users adhere to Fiskars support model

  • Preparation of IT budget in conjunction with APAC business leaders and IT Australia/APAC manager

  • Work with the APAC business leaders in gathering new IT requirements and recommending/delivering solution in line with overall IT strategy

  • Provide input and recommendations  to the IT team on any System or Infrastructure lifecycle requirements

  • Work with the global IT team in any planned deployments of Infrastructure or business system deployments in line with IT global

     

Desired Skills and Experience:

  • IT Degree with at least 5 plus years general IT experience

  • Business Systems support experience

  • Technical IT background in desktop, printing support. Voice and data telecommunications, WAN,LAN, Vmware exposure

  • Service oriented with a customer focused philosophy

  • Organised and formal experience of coordinating with external IT vendors

  • Creative and innovative in problem solving and delivering results

  • Excellent verbal and written communication and presentation skills

  • Good command of English and Mandarin

 

This is a regional role and business travel may be required.

 

E-commerce Operations Manager, Asia Pacific (Retail)  

The E-commerce Operations Manager is a new position within the Digital Team, Business Region Asia Pacific. Reporting to the Digital Director, you will be instrumental in the set up and operations of E-commerce sales channels across the APAC region for some of the most iconic homewares brands within the Fiskars portfolio; including but not exclusive to iittala and Royal Copenhagen. 

The role will focus on E-commerce operations but as part of the Asia Pacific Digital Team, you will also have the opportunity to collaborate on digital marketing initiatives.

www.iittala.com

https://www.royalcopenhagen.com

Major Activities & Responsibilities

  1. Define and lead the E-commerce operations of supply chain, order management, inventory planning and customer services to affiliates. Build Asia participation and expertise.
  2. Actively manage 3rd party providers and evaluate core competencies for the benefit of the group.
  3. Research and develop business systems and process. Manage operations to increase the quality, efficiency and responsiveness for the company objective and competitive advantage.
  4. Review sales performance, buying patterns and future trends. Develop and manage E-commerce sales channels to achieve sales target.
  5. Collaborate on digital marketing initiatives

Desired Skills and Experience

Teamwork is a key value for us. To be successful in this role you know how to work in a matrix organization with cross-functional and virtual teams. You are a true team player, who uses his / her insights to convince and inspire others.

Job Requirements:

  • Bachelor’s Degree in Business Administration or related field or equivalent disciplines
  • Solid experience in an operations leadership role in a consumer products company
  • Demonstrable experience of working effectively in a matrix organization with regional exposure
  • Business level English and Mandarin (writing and speaking) are essential, and Japanese language skills are advantageous
  • Flexible and detailed mindset
  • A passion for E-commerce and digital marketing
  • Analytical and results-driven
  • Thrive in a dynamic and international environment
  • A ‘can-do’ attitude and drive to seek results

We have an ambition to grow, come and grow with us.

 

 

 

 

APPLY FOR AN INTERNSHIP OR A THESIS PROJECT AT FISKARS

By filling in the application below you can apply for an internship or for a project work for your diploma work or thesis.

Applications will be kept on file for 6 months and if you may be contacted by Fiskars Human Resources if we have open positions or project that might be suitable for you.

 

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